Shipping Policy

KKES Shipping Policy

We ship to all parts of India with association of reputed Logistics /Courier Partners.

FAQ

1. What are the delivery charges?

Prices are Ex- our Warehouse. We have a PAN India Warehousing and covering most states. KKES will bear the cost of Primary Shipping from Vendor (Dealer/Manufacturer) to our Warehouse. If the Warehouse is in your State you will be billed Local Sales Tax. The shipping Cost will be the cost from our warehouse to your Shipping Address on Door Delivery Basis by Reputed Express Delivery Partners like Gati, TCI, and FedEx etc. Their standard delivery charges will be applicable. Apart from Standard Docket Charges, ROV the Freight Charges will be Per Kg. with a min 10Kg.

2. What is the KKES Delivery Turn- Around-Time (TAT)?

One of the biggest advantages of buying from KKES is that we do not wait for order consolidation and award delivery time the maximum priority.

For Intra-state delivery the TAT is 24 to 48 Hrs
For Inter-state delivery the TAT is 3 to 5 days.

3. We ensure top most priority to delivery through:

Direct Pickup from the Vendor premises in most cases Same Day itself.
Each SKU/Product triggers a separate request to ensure no stoppage because of any other item of the Cart. C- Use of Reputed Express Logistic Providers only.
Warehousing mostly in Transportation Hubs to ensure no delay at the Hub. Most cases Cross Docking is used to ensure immediate dispatches.
Clear visibility in our portal and dedicated team to monitor and escalate any inordinate delays

4. Why does the delivery date not correspond to the declared committed delivery timeline?

Though as mentioned above Delivery is given Utmost Priority and importance, it is quite possible that due to Force Major reasons or other reasons beyond our control (eg: National Holidays, Local Governmental Holidays, event of an Emergency etc) Shipments may get delayed or held. It is also possible that the our Associated Logistics / Courier partners have a declared holiday between the day you’re placed your order and the date of delivery, which is based on the timelines shown on the product page, in this case, we add a day to the estimated date.

5. On which days do you not deliver?

Items are only delivered on business days. Apart from Sundays, there are certain holidays throughout the year that are not considered as business days. Deliveries will not happen on these days.

Delivery holidays differ depending upon the local or regional holidays of the state in which the order is delivered.

PLEASE NOTE: – If customer has Urgent Requirement of delivery, KKES has the provision to deliver on a holiday as per the customer request; extra charges will be applicable which will be treated on a case-to-case basis.

6. Why is the Cash on Delivery (COD) option not offered in my location?

KKES there does not provide COD facility as on date.

7. Can I handover DD at the time Delivery?

Yes, We KKES accepts DD in favor of KK ENGINEERING SERVICES against your Door-Step-Delivery.

8. Can Shipment / Delivery be rerouted?

Once the package has been shipped to customers, it cannot be rerouted to another address. For any such change of address it would need to come back to the warehouse for the purpose of shipment to a new destination after address verification. The customer will be charged extra for the shipping to the new address on a case to case basis.

9. Does KKES deliver nationally?

Yes, KKES can arrange to deliver items nationally. national shipment would be on contract basis in between customer and KKES. You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and other countries, but please ensure the delivery address is in India. Shipping Charges will be at Actual.

10. How do I track the status of my order(s)?

Click on the link “Track Your Order” from the ShopElect site.
You will find continuously updated status against each of your Orders placed with ShopElect.
Email and SMS are also sent to you after the Order is shipped that contains the tracking number and name of the logistics provider.

11. What is the difference between shipping and delivery?

Shipping refers to packing and dispatching of your order. You will find a shipping timeline on the products displayed on our site (E.g. Dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from our end. Depending on the address

specified for the order, the Delivery TAT is as follows:

For Intra-state delivery the TAT is 1 to 5 days
For Inter-state delivery the TAT is 3 to 10 days

12. Why have I not received my product yet?

13. Which courier company do you use for delivery?

We have tied up with a number of Reputed Express Delivery Partners like Gati, VRL, FedEx etc. The courier service provider applicable for your order is selected based on your specific location.

14. Can I refuse the Delivery?

KKES has no provision of Return of Material. Once the goods are sold and they arrive on your site, they cannot be returned. We request you to check your requirement carefully before you place your order.

15. Can KKES ensure the Product Quality?

We have made every effort to display as accurately as possible the design, quality and specification of our products that appear at the Site. We have attempted to supply the quality product as accurate as possible and any slight change of design, colour or model no etc shall not affect the performance, efficiency or accuracy of the product. For further details, please refer to our “Website Terms of Use”, “Disclaimers, and “Terms and Conditions for Buyers” sections of our website.

16. What does mean by Cancellation by KKES & Cancellation by the Customer.

A. Cancellation by Customer as per the KKES Policy.

In case of requests for order cancellations, KKES reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if KKES receives a cancellation notice and the order has not been processed/ approved by, KKES shall cancel the order and refund the entire amount to you within a reasonable period of time .KKES will not be able to cancel orders that have already been processed. KKES has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by KKES and accept KKES’s decision regarding the cancellation.

KKES reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by KKES as per certain criteria. The ‘Bulk Order’ will not be refunded as per this cancellation policy. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive, viz:

Multiple orders placed for same product at the same address
Bulk quantity of the same product ordered
Invalid address given in order details
Any malpractice used to place the order

B. Cancellation by KKES

There may be certain orders that KKES is unable to accept and must cancel. KKES reserves the right, at KKES’s sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Your order being cancelled include, without limitation, non-availability of the product or quantities ordered by You, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by KKES’s credit and fraud avoidance department. KKES may also require additional verification’s or information before accepting any order. KKES will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your credit card account.

17. Can customer make payment via- Credit / Debit Card.?

Yes customer can make payment via- debit and credit card and KKES has policy with regards to Credit / Debit card. Certain cases, specifically with regard to particular products/ services, you might be required to provide your credit or debit card details to the approved payment gateways while making the payment. In this regard you agree to provide correct and accurate credit/ debit card details to the approved payment gateways for availing Services on the Website. You shall not use the credit/ debit card which is not lawfully owned by you, i.e. in any transaction, you must use your own credit/ debit card. The information provided by you will not be utilized or shared with any third party unless required in relation to fraud verification’s or by law, regulation or court order. You will be solely responsible for the security and confidentiality of your credit/ debit card details. KKES expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit/ debit card.

18. Are there any hidden costs on items sold on KKES?

There are NO hidden charges when you make a purchase on KKES. However any local levies, or taxes if any would be on actual.

Need help?